Frequently Asked Questions
Frequently Asked Questions
About Our Products
What kind of products does Poojgiftsonline sell?
Poojgiftsonline offers premium Indian puja essentials, festival gift hampers, agarbatti & dhoop, brass diyas, puja kits, crystal healing bracelets, and spiritual decor — all curated for Indian households and gifting across the USA.
Are your products authentic?
Yes. All our products are 100% authentic Indian puja items, sourced carefully and packaged in our signature Poojgiftsonline gift boxes.
Do you offer gift packaging?
Absolutely! All our hampers and combo boxes come in Poojgiftsonline's signature premium gift packaging — ready to gift with no extra wrapping needed.
Orders & Shipping
Do you ship across the USA?
Yes, we ship to all US states. Delivery typically takes 5–8 business days after dispatch.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use it to track your shipment in real time.
Can I place a bulk or corporate order?
Yes! We welcome bulk orders for corporate gifting, events, and festivals. Please contact us at contact@poojagiftsonline.com for custom quotes.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for damaged or incorrect items. Please email us at contact@poojagiftsonline.com with your order number and photos of the issue.
What if my order arrives damaged?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund.
Payments
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted payment gateway.
Still have questions?
Reach out to us at contact@poojagiftsonline.com and we'll be happy to help!